The Red Hat Support Tool allows subscribers to easily to view, update, attach files to support cases. The following screenshots demonstrate how to manage support cases with the tool. The screenshot below demonstrates the use of the listcases command with an optional filter to show closed support cases.
There are other filter options e. From the list of available support cases, make a selection to either manage or view the various attributes of a support case. The screenshot below displays a subsequent menu where it is possible to update the support case's state, attach a file, add a comment, view the discussion, and various other actions. The Red Hat Support Tool makes it easy to attach a file to a support case. It is possible to attach a file through the case menu shown below or via the addattachment command.
There are various ways to manage a support case, including non-interactive. The example below demonstrates how to close a support case non-interactively. When a support case is created using the tool, the tool will give the option to optionally collect an SoS report or attach any file that may be relevant to the issue.
The tool simplifies the process of attaching these files because it automates the work of collection and attachment to the support case. The example below demonstrates how to use the Red Hat Support Tool to create a support case and automatically attach an SoS report.
In the example below, the the product and version are set as arguments to the opencase command. These arguments were set for brevity and are not necessary. If they are not supplied as arguments the tool will present a pick list of products and associated versions. The screenshot below demonstrates that an SoS report was successfully attached to the newly created support case in the Red Hat Customer Portal's support case view.
The Red Hat Support tool has a variety of commands available to assist with problem determination. These commands are btextract , diagnose , and analyze. Kernel backtraces provide extremely useful information for the problem determination of a kernel crash.
If a system is properly configured to collect a kernel core file, then the Red Hat Support tool can be used to easily extract a backtrace and either perform on-site diagnostics or open a support case so that a Red Hat support engineer can assist with resolution. When engagement with Red Hat support is required, it is often quicker to open a support case with the actual backtrace as opposed to attaching a kernel core file because core files are often very large.
To perform an analysis of a kernel core file, the associated debug symbols for that specific kernel build are required. The Red Hat Support Tool will automatically inspect the supplied kernel core file and download the appropriate debug symbols from the Red Hat Customer Portal.
The tool will then present the user with the some common crash commands, the option to supply custom commands, the option to diagnose the output, and the option to open a support case with a backtrace attached. The screenshot below demonstrates how to perform analysis on a kernel core file. To perform an onsite analysis of the kernel core file, simply select Diagnose from the menu as shown below. These commands are shown below.
In addition to standard keyword-based searching i. Red Hat Access Diagnostic services services go above and beyond traditional keyword based searching and perform additional analysis to correlate the most relevant knowledge to the given input.
It accepts either file input or command line text. The analyze command will accept the path to a log file as input and will look for interesting problem symptoms within the file. The tool will then present these symptoms to the user in a pick list so that they can be both viewed and diagnosed individually. LVM does not have this disadvantage, for it does not need to copy all the data on the filesystem. It just extends "the filesystem structure".
I would recommend to switch to LVM the next time you have to reinstall this system e. Nice work Brett. It seems like you were caught in quite a predicament and came up with an acceptable work-around. Like Jan mentioned, LVM is definitely the way to go. I'll actually be surprised if "slices" will even be an option in coming releases.
I wish I had noticed this thread previously. You could have and probably stlil could, if you rolled back what you just did Thanks for keeping us updated, Brett, and for everyone's advice and contributions on this topic. Comments Community Member 40 points. Log in to join the conversation. We appreciate your interest in having Red Hat content localized to your language.
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